Our Satisfaction Guarantee
We know what it’s like to receive great service and understand how important it is – especially when it involves something as crucial as the technology that keeps your business performing and productive.
Our Satisfaction Guarantee has two components, to help us ensure we provide:
- Excellent service: are friendly, turn up on-time, go about our work promptly, do what we say we will; and
- High quality work: being great at what we do.
We are very confident we consistently deliver both excellent service and high quality work when we provide IT services to small businesses, and to back that claim up we have a Satisfaction Guarantee. Here’s how it works:
- If we don’t start a support job within the SLA (Service Level Agreement) times we have with you, 100% of the time we spent on that support job for you is FREE;
- If we don’t turn up on-time and there were no reasonable transport issues involved, 100% of the time we spent on that support job for you is FREE; and
- If you’re not totally happy with the quality of the job we completed, just let us know and if our IT Support Manager agrees with you, they’ll provide up to a 100% discount on that job.
And we make mistakes, we are only human (well, most of our Engineers are!). So if we do let you down at all, this is a simple way we can show you we are sorry. It also heavily incentivises our entire team to provide you the best service and technical quality.