Hi I’m Lauren. I am the Service Delivery Manager at Lucidica. It is my job to ensure that all of our client and engineers are happy. I assign work, arrange on-sites, keep an eye on our SLA’s and meet with our clients to ensure we don’t just meet their expectations we exceed them.

Something I absolutely love is music and the fact that each team member has a song nominated for them by the team, mine is Shiny Happy People by REM :).  Here’s me on a Lucidica social somewhere on Old Street, kissing a friendly brass owl!